Customer Service & Sales Representative

SPI LLC • El Dorado, KS

108d

About The Position

The position involves assisting current customers and performing various warehouse tasks as needed. Responsibilities include attracting potential customers by answering product and service questions, managing inbound and outbound calls, and following up with previous customers to offer reorders or additional services. The role requires product knowledge to effectively answer customer inquiries and assess competitors to identify sales opportunities. Additionally, the position involves developing leads, referrals, and accounts, closing sales, and maintaining a database of current and potential customers. Administrative tasks and warehouse work are also part of the job, including scheduling deliveries, maintaining inventory, and participating in physical inventories.

Requirements

• High school diploma/GED or equivalent work experience.
• Customer service oriented with strong telephone, computer, and multi-tasking skills.
• General knowledge of warehouse operations.
• Must be able to operate a forklift and/or pallet jack.
• Basic math and computer skills.
• Ability to write legibly and communicate clearly with professionalism and courtesy.
• Experience with inventory/inside sales and/or demonstrated success working with customers.

Responsibilities

• Attract potential customers by answering product and service questions.
• Suggest additional products and services to potential and current customers.
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Responsible for product knowledge to answer customer questions.
• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
• Closing sales and achieving sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
• Participate in monthly and/or annual physical inventories.
• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and maintain inventory.
• Maintain proper project details, documentation, and orders for specific large projects.

What This Job Offers

• Education Level: High school or GED