Customer Service & Sales Representative

Spartan Investment Group•Golden, CO

5d•$19 - $22

About The Position

The mission of the Customer Service & Sales Representative is to drive sales, occupancy, and revenue growth across our portfolio of self-storage facilities by leveraging StoreEase’s Virtual Management Operating System (VMOS) and CRM technology. Based in Golden, CO, this role blends proactive sales outreach with exceptional customer service to deliver a best-in-class experience, convert leads into rentals, and ensure seamless virtual operations.

Requirements

2+ years of experience in sales, call center, or customer service roles.
Proficiency with CRM systems’ prior experience with StorEdge or VMOS a plus.
High school diploma or equivalent required; college coursework in business or related field preferred.

Nice To Haves

Prior experience in self-storage or property management preferred.

Responsibilities

Sales Conversion & Targets – Convert inbound and outbound leads into rentals, achieving or exceeding monthly and quarterly sales targets while maintaining 90%+ occupancy portfolio-wide.
Revenue Optimization – Maintain ≥80% enrollment in Protection Plans and Auto-Pay through effective sales pitches, education, and follow-up strategies.
Customer Experience – Deliver a professional, solution-oriented customer experience, resolving 95%+ of inquiries on first contact and maintaining a Google Review rating of 4.5+ stars with at least 70% of rentals leaving a review.
Lead Follow-Up – Conduct timely follow-up calls to all unclosed inquiries, achieving ≥78% conversion from follow-up leads into rentals.
CRM Accuracy & Reporting – Maintain complete and accurate CRM records for 100% of customer interactions, leads, and conversions, generating weekly pipeline and performance reports.
Operational Excellence – Use StoreEase technology to monitor facilities, review access logs, and oversee security systems, achieving 100% compliance with safety and operational standards.