Customer Service and Sales Representative in the Lawn Care Industry
About The Position
We are seeking a motivated and knowledgeable Customer Service & Sales Representative to join our team in Apex, NC. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services. The ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns. Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities. Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
Requirements
- Previous experience in customer service and/or sales
- Working knowledge of lawn care, turf management, fertilization, and weed control
- Strong communication and relationship-building skills
- Self-motivated with the ability to meet sales goals
- Organized and detail-oriented
- Basic computer skills
Nice To Haves
- Experience with residential lawn care programs
- Familiarity with CRM software
- Knowledge of warm and cool season grasses common in North Carolina
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Educate customers on lawn care programs, treatments, and service options
- Generate new sales and upsell existing customers
- Follow up on leads and prepare service quotes
- Address customer concerns and ensure high satisfaction
- Maintain accurate records in CRM system
- Coordinate with field technicians to ensure quality service delivery
- Stay current on regional lawn care best practices and seasonal needs
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
