Customer Service Sales Representative

Gray Manufacturing Company, Inc•St. Joseph, MO

13h

About The Position

POSITION SUMMARY: Contribute to success of assigned accounts by contacting, diagnosing critical business issues and selling product to customers and prospects, which have been classified as Core Accounts, via telephone, mail, e-mail and other means of communication.

Requirements

High School Diploma or equivalent required
Math aptitude
Ability to understand the diagnostic selling process and engage customers and prospects in a basic conversation in an effort to understand their critical business issues and priorities
Positive Attitude - a must
Superior Work Ethic
Strong Communication Skills - Must be able to communicate with and understand the needs and requests, both written and oral, of customers
Must be able to work well with others as a part of a team effort
Able to efficiently use multi-line phone system and other assigned equipment
Must be courteous and represent Gray in a professional manner
Must be trustworthy and able to work with limited supervision
Must be reliable and have high personal integrity
Attention to detail, high level of accuracy on data input

Nice To Haves

One-year previous office experience or equivalent training/education - preferred
Sales or related experience preferred
Working knowledge of Microsoft Office applications - preferred

Responsibilities

To develop & utilize product and industry knowledge
To develop & utilize diagnostic selling skills - Pre-call planning and preparation, telephone approach to customers and prospects, fact-finding skills, recommend based on needs, handling objections and closing the sale
To develop long term customer relationships & drive sales and customer satisfaction
To utilize customer relationship management system (CRM) to keep accurate account records
To use established procedures to inform the company of industry needs and changes, i.e. new product requests
Performs job in a safe manner and protects themselves and other from known and expected hazards
All employees use personal protective equipment and follow all safety policies and procedures
To assist other departments as needed

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