Customer Service Sales Representative

Capital District Transportation Authority • Albany, NY

247d • $22

About The Position

Capital District Transportation Authority (CDTA), the Regions number one mobility provider, is looking to fill the Customer Service Representative-Sales position. Working at CDTA, you will be a part of a team that provides essential services to the Capital Region.

Requirements

• Excellent written and oral communication skills.
• Ability to work with all types of customers in an active public-facing window environment.
• Display patience and empathy when dealing with customers, especially those with special needs.
• Ability to multi-task.
• Excellent computer skills.
• At least one (1) year of cash register experience, including processing credit and debit cards.
• High School graduate or equivalent with at least one (1) year of customer service experience in a multi-faceted, cash/credit card exchange driven environment.

Responsibilities

• Responsible for the sale of all fare products at the CDTA Sales Office at 85 Watervliet Avenue.
• Act as the 'face of CDTA' as the primary point of contact for customers.
• Assist with corporate sales calls, including answering customer calls regarding card balances or malfunctions.
• Provide customers with Navigator Half Fare ID cards once eligibility has been identified and approved.
• Perform daily reconciliation of cash draw(s) in accordance with all policies and practices.
• Assist the sales team with fulfilling corporate customer orders and STAR Ticket book orders.
• Provide answers to mobile ticketing questions and add funds to customer mobile tickets as needed.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Pension plan
• Life insurance coverage
• Paid time off

What This Job Offers

• Job Type: Full-time
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED