Customer Service & Sales Representative

Specialty Products & Insulation • El Dorado, KS

104d

About The Position

The position involves assisting current customers and performing various warehouse tasks as needed. Responsibilities include attracting potential customers by answering product and service questions, suggesting additional products and services, and managing a high volume of inbound and outbound calls. The role requires anticipating customer needs, following up with previous customers for reorders or additional services, and possessing product knowledge to effectively answer customer inquiries. Additionally, the position involves assessing competitors by analyzing their information and trends to identify sales opportunities, developing leads and referrals by checking customer buying history, and explaining technical features of products. Closing sales and achieving sales targets are key responsibilities, along with creating and maintaining a database of current and potential customers. Administrative tasks and warehouse work are also part of the role, including assisting with product and service issues, purchasing, scheduling, facility maintenance, truck maintenance, and maintaining warehouse/office housekeeping. Participation in monthly and/or annual physical inventories, scheduling inbound/outbound deliveries, and maintaining showroom organization to maximize sales and inventory are also required. Proper documentation and order maintenance for specific large projects are essential.

Requirements

• High school diploma/GED or equivalent work experience
• Customer service oriented with strong telephone, computer, and multi-tasking skills
• General knowledge of warehouse operations
• Must be able to operate a forklift and/or pallet jack
• Basic math and computer skills
• Ability to write legibly and communicate clearly with professionalism and courtesy
• Experience with inventory/inside sales and/or demonstrated success working with customers

Responsibilities

• Attract potential customers by answering product and service questions.
• Suggest additional products and services to potential and current customers.
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Responsible for product knowledge to answer customer questions.
• Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
• Develop leads, referrals, and accounts by checking customer buying history, suggesting related and new items, and explaining technical features.
• Closing sales and achieving sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed.
• Participate in monthly and/or annual physical inventories.
• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and maintain inventory.
• Maintain proper project details, documentation, and orders for specific large projects.

What This Job Offers

• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED