Customer Service/Sales Representative

Xtreme Staffing • Salem, OR

397d • $42,474 - $51,152

About The Position

We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while also driving sales through effective communication and relationship-building. The ideal candidate will possess strong customer service skills, a passion for sales, and the ability to analyze customer needs to provide tailored solutions.

Requirements

• Proven experience in customer service or sales roles is preferred.
• Familiarity with call center operations is a plus.
• Multilingual abilities are highly desirable to cater to a diverse customer base.
• Proficient in using computer systems for data entry and record keeping.
• Strong typing skills with attention to detail for accurate documentation of interactions.
• Excellent verbal and written communication skills are essential for effective customer support.

Responsibilities

• Engage with customers through various channels, including phone calls, emails, and live chat, to address inquiries and resolve issues.
• Conduct outbound calling to potential customers to promote products and services.
• Provide detailed information about products, services, and promotions to enhance customer understanding and satisfaction.
• Analyze customer needs and recommend appropriate solutions to meet their requirements.
• Maintain accurate records of customer interactions in our database system.
• Collaborate with team members to achieve sales targets and improve overall customer experience.
• Handle customer complaints professionally and efficiently, ensuring a positive resolution.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed