Customer Service - Sales -Full time - $20 hourly + Benefits

YBMG • Mineral Wells, TX

429d • $41,600 - $41,600

About The Position

The Customer Service - Sales position at Your Best Management Group (YBMG) involves providing exceptional service to guests while managing sales and reservations. The role requires a professional demeanor, strong communication skills, and the ability to resolve guest complaints effectively. This full-time position offers a competitive hourly wage along with various benefits, making it an attractive opportunity for experienced sales agents.

Requirements

• At least 5 years proven experience in sales or customer service.
• High school diploma or GED required.
• High standard of integrity and professionalism is required at all times.
• Drug free at all times.

Nice To Haves

• Bi-lingual English/Spanish is a plus.

Responsibilities

• Welcome, greet, interact, and assist guests in a professional manner.
• Provide excellent service within the property's service standards.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Answer property questions; provide accurate information regarding rooms.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Ensure the privacy and confidentiality of guests.
• Register and assign rooms to guests.
• Control and issue keys to rooms.
• Verify correct charges and credits are posted to the corresponding guest folio.
• Collect all required guest profile information during check-in process.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management.
• Availability to work flexible schedule.
• Perform other job related duties as assigned.

Benefits

• $20 per hour compensation
• Paid vacations (1st year: 1 week, 2nd year: 2 weeks, 5th year: 3 weeks)
• 9 paid holidays
• 401(k) plan with 3% company match
• Medical, dental, and optical insurance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED