Sales Associate

Ring's End, Inc.•Branford Center, CT

16h•Onsite

About The Position

Ring's End, Inc. is seeking a determined full-time Customer Service / Sales Associate in Branford, CT to keep retail operations running smoothly. The company is a Connecticut-based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. It is a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, Ring's End is dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners. The company's growth and success are attributed to its team of professionals, ensuring a diverse and evolving work environment that values cooperation and teamwork, and seeking innovation and continuous improvement. In this retail role, the associate is responsible for profitability and customer satisfaction in the stores. As a company ambassador, the associate interacts with and assists customers, promotes Ring's End products and services, handles instances of consumer dissatisfaction, schedules deliveries, follows up, guides clients on building material inquiries, answers phones and emails, and keeps inventory organized.

Requirements

Ability to be flexible and adaptable to changes
Exceptional customer service and problem-solving skills
Ability to work on point-of-sale software as well as various other vendor and quoting software
Firm grasp of basic mathematical functions
Positive attitude that contributes to a high company morale
Goal-oriented and self-motivated
Ability to connect with our customers and build strong relationships
Effective communicator
Presents self professionally

Responsibilities

Be responsible for profitability and customer satisfaction in our stores
Interact and assist our customers with a smile
Correspond with regular customer contacts and also potential customers, promoting the sale of Ring's End products and services
Handle instances of consumer dissatisfaction and specific customer complaints fairly and promptly
Schedule deliveries
Follow up on tasks
Guide and advise clients on their building material inquiries
Answer phones and emails
Keep inventory organized
Help in any other way possible