Customer Service Sales Associate

Hertz•San Jose, CA

23h

About The Position

As a Dollar/Thrifty Customer Service Sales Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes consulting with customers on their car rental as a rental sales agent, maximizing revenue opportunities by actively offering products and services and overcoming customer objections.

Requirements

Passion for customer service and attention to detail - Goes the extra mile
Strong oral and written communication skills.
Must have the ability to build relationships with customers.
This position requires strong multitasking.
The ability to upsell and overcome customer objections.
Display a high level of ownership, accountability, and initiative.
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Self-motivated to achieve and exceed targeted goals
Proficiency in English
Good communication skills both written and oral.
Communicate in English clearly and proficiently.
Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time

Responsibilities

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customer’s service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assist customers in a friendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Benefits

Hourly Rate is $22.50 + Commission.
This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
Bonus Plans: Eligible, Up to 12% Bonus: Eligible, Up to 12%
Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
Sick Pay: Granted Up to 48 hours
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Profit Sharing: Eligible
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Up to 40% off the base rate of any standard Hertz Rental Medical, Dental & Vision plan options
Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more