Customer Service & Sales Agent

Cennox

108d

About The Position

The Customer Service & Sales Agent will be responsible for upselling products and services to clients who call with issues on their safes. Representative will discover their needs and then recommend the appropriate products and services. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.

Requirements

• Demonstrate PC proficiency in MS Office and web-based applications
• Ability to learn specialized software programs and navigate company databases
• Familiarity with standard office equipment
• Ability to type 40wpm
• Excellent oral and written communication skills with ability to present data efficiently
• Strong organizational and multi-tasking skills
• High level of attention to detail
• Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a 'people person'
• Display relationship-building skills
• Ability to be a team player

Nice To Haves

• 2 years of college coursework in business or other related field, preferred

Responsibilities

• Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
• Resolve customer-related issues and concerns
• Handle accounting and invoice-related issues
• Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
• Other duties as assigned

Benefits

• High school diploma or equivalent

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees