Customer Service Route Manager – Commercial Services (Sign-on Bonus!) with a Sign-on Bonus

Sprague Pest Solutions•Seattle, WA

10d•$26 - $30

About The Position

Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. Are you a people person with a knack for solving problems and delivering great service? Join a team that helps businesses stay safe, clean, and pest-free—while building lasting relationships and growing your career. Sprague Pest Solutions is hiring a Customer Service Route Manager to serve commercial clients in industries like retail, food service, and logistics. If you’ve worked in retail, hospitality, or customer service and love working independently while making a real impact, this could be the perfect next step for you. What You’ll Do: Be the Go-To Expert: Manage a route of commercial clients, providing top-notch pest control services and inspections that keep their businesses running smoothly. Deliver Exceptional Service: Respond quickly and professionally to service requests and concerns, solving problems with confidence and care. Stay Flexible: Adapt your schedule to meet client needs, including urgent or unscheduled visits. Grow Relationships: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Represent with Pride: Keep your company vehicle clean, safe, and well-stocked—just like you would your store or workspace. Why You’ll Love Working Here: Supportive Team Culture: You’ll work independently, but always have a team behind you. Tools & Training: We provide everything you need to succeed—from equipment to ongoing education. Career Advancement: Earn certifications, learn new technologies, and grow your career. Meaningful Work: Help businesses stay pest-free and protect public health every day. What You Bring: A strong background in customer service, retail, or hospitality Excellent communication and time management skills A valid driver’s license and clean driving record A desire to learn, grow, and make a difference Why Sprague? We’re more than a pest control company—we’re a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe. Career Growth: We invest in your development with training and advancement opportunities. Team Culture: Join a supportive team that values integrity, innovation, and service excellence. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations.

Requirements

A strong background in customer service, retail, or hospitality
Excellent communication and time management skills
A valid driver’s license and clean driving record
A desire to learn, grow, and make a difference
High school diploma or equivalent
Valid Driver’s License and satisfactory Motor Vehicle Record
2+ years’ experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles
Attention to detail and high standards of work quality
Hunger for knowledge and professional development
Competitive approach to both individual and team performance
Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks
Ability to meet DOT physical standards, including a 5-panel drug screen
Ability to handle pest control equipment and work in various conditions and environments.
Ability to lift and carry equipment and materials, which may weigh up to 50 pounds.
Frequent bending, stooping, and crawling to access and treat pest-infested areas.
Prolonged periods of standing and walking while inspecting and treating areas.
Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos.
Ability to climb ladders and work at heights when necessary.
Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving
Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides
Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests

Nice To Haves

2+ years’ experience in pest control, landscaping, agriculture, or food production
Pest control, industrial, or safety certifications
Previous pest control experience
Pest control, industrial, or safety certifications

Responsibilities

Manage a route of commercial clients, providing top-notch pest control services and inspections that keep their businesses running smoothly.
Respond quickly and professionally to service requests and concerns, solving problems with confidence and care.
Adapt your schedule to meet client needs, including urgent or unscheduled visits.
Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads.
Keep your company vehicle clean, safe, and well-stocked—just like you would your store or workspace.
Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team.
Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
Set up, monitor, and tear down equipment for new installations and specialized treatments.
Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies.
Partner with clients and technical specialists to create action plans for solving and preventing pest management problems.
Provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality.
Develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems.

Benefits

Salary: $26-30/hr to start (depending on experience) plus performance bonuses and sales commissions
A Sign-on Bonus of $1500, $500 at 90 days, $1,000 at 1 year
A take-home service vehicle with gas card
Company-provided phone, uniforms, and safety equipment
On-the-job training and licensing
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with continuing education and leadership training
Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Personal time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan