Customer Service Returns Associate

Piping Rock • Ronkonkoma, NY

88d

About The Position

The Customer Service return associate is a vital part of the returns process. This position involves the internal auditing of the returns process, including the checking of procedures and paperwork as well as reporting findings to department manager, and all facets of the returns process. The ideal candidate will be detail oriented, well organized and will be well versed in Microsoft Office.

Requirements

• Computer proficiency, ability to multi-task, prioritize and manage time effectively.
• Ability to follow detailed instructions
• Phone experience preferable

Responsibilities

• Additional duties as assigned
• Responsible for checking the accuracy of documentation and procedures regarding returns.
• Responsible for checking customer accounts to make sure they have been properly notated.
• Following up with customers via phone when necessary for refunds or more information
• Responsible for maintaining reports and spreadsheets regarding returns, including a weekly report to department manager
• Responsible for making sure proper procedures are being followed.
• Responsible for making warehouse checks as needed, following the spreadsheet reps fill out.
• Responsible for bringing in return packages from the lobby and distributing accordingly
• The Returns Accuracy Clerk is responsible for reporting any issues to the department manager
• Responsible for checking returns pallets for safety, making sure they are accessible and available for pick up and return.
• Making sure workstations are clean and that proper procedures are being followed.
• Assist in all facets of the department – this may change daily

Benefits

• Medical
• Dental
• Vision
• 401K with Company Match
• Pet insurance
• Fun and exciting company events
• Summer Picnic
• Festive Packages
• Holiday Celebrations
• Associate referral bonuses

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees