Customer Service Resource Planner
About The Position
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service. New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career Fully paid 2 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team. Followed by a full mentoring programme with experienced planners. Ongoing support from Team Leaders and colleagues.
Requirements
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
Responsibilities
- Organise and prioritise tasks based on priority and resource availability
- Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
- Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation
- Maintain accurate records and documentation related to work scheduling and resource allocation.
Benefits
- Private health care
- Virtual GP service for you and your household
- Double-matched pension scheme
- Generous annual leave
- Personal private healthcare
- Life cover (up to 8 x salary)
- Personal accident cover (up to 5 x salary)
- 25 days annual leave - rising with length ofâ¯service and the ability to buy more
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
- Bonus scheme
- Flexible benefits to support your wellbeingâ¯and lifestyle.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Heavy and Civil Engineering Construction
Education Level
No Education Listed
Number of Employees
11-50 employees
