Customer Service Resolution Specialist

Medical University of South Carolina • Charleston, SC

1d

About The Position

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC. Works with all systems including but not limited to Epic, Data Ark, and Keane to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, etc. Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes. Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Requirements

• High School Degree or Equivalent
• 1 year Work Experience

Responsibilities

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues
• Maintains positive interdepartmental relationships
• Serves as primary contact for various departments within MUSC
• Works with all systems including but not limited to Epic, Data Ark, and Keane to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries
• Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, etc
• Maintains acceptable accuracy rate and meets or exceeds department metrics
• Identifies trends for improvement through daily work processes
• Assists management team (including executive management) with escalated patient account issues
• Works quickly, accurately, and professionally to resolve high priority patient accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees