Customer Service- Reships
etrailer•Wentzville, MO
•$18•Onsite
About The Position
This is a reships and returns support role. You will help solve post-delivery issues like missing, damaged, or incorrect items and process returns and credits. This role is mostly back-end order support with targeted customer contact by phone and email when needed.
Requirements
- High School Diploma or GED required
- Comfort working on a computer and learning new systems
- Strong attention to detail and follow-through
Nice To Haves
- Customer service, order support, shipping/returns experience is preferred, not required
- Interest in outdoor/travel/towing activities is a plus
Responsibilities
- Create invoices to issue credits, process returns, and support inventory adjustments
- Create reship invoices for missing, damaged, or incorrect items to resolve issues quickly
- Research orders, shipment details, and product information to determine the right solution
- Communicate with customers by phone/email as needed to close the loop
- Partner with teammates and other departments to resolve issues and reduce repeat problems
- Other duties as assigned
Benefits
- Paid holidays and paid vacation
- Family Time Premium
- 401(k) with company match
- Medical, dental, and vision insurance
- Training and peer mentor support
- Adjustable sit/stand desks, natural light office environment
- Company events and access to borrowing outdoor/travel gear
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
