CSR - Customer Service Reps

Hammond Services•Griffin, GA

About The Position

JOIN THE TEAM! Hammond Services is growing, and we are looking for qualified Customer Service Representatives who want to grow with us! We are a family owned and operated business that has been serving the South Metro Atlanta area since 1979. We are a well-established and respected Heating, Cooling, Plumbing, and Electrical company that takes pride in everything we do. As the first contact for our company, you will be setting the example for the quality and professionalism of our company. This is a demanding position where you may be dealing with up to 100 calls per day. The ideal candidate will have prior experience in a similar position where they have been responsible for greeting visitors and working with a multi-line phone system. Prior experience making outbound sales calls is a plus! Work Hours: Mon – Fri, 9a-6p and possible Saturday rotation What We Offer: Competitive compensation packages (potential to earn commissions) Opportunities for professional development and advancement within our Team 401k retirement plan with Employer Match Medical, Dental, & Vision Plans Paid vacation and holidays What You’ll Do: Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager. Communicate with customers via phone, email to create service orders. Gathers all information for the service file location, edits, updates. Assists field supervisors in communication with customers to set up service calls. Create service information advertising folders for the field staff.

Requirements

Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls.
Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
Ability to type at a minimum of 40 wpm.
Previous experience demonstrating typing in a fast-paced setting.
Computer literate with expert knowledge in MS Office Suite – Word, Excel, Outlook; working knowledge of all office equipment.
Be able to pass a pre-employment drug test and criminal background check.
Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed.
Excellent problem-solving skills with attention to detail.
Strong communication skills for effective interaction with clients and team members.

Nice To Haves

Prior experience making outbound sales calls is a plus!

Responsibilities

Assist the Customer Service department with basic to mid-level issues.
Communicate with customers via phone, email to create service orders.
Gathers all information for the service file location, edits, updates.
Assists field supervisors in communication with customers to set up service calls.
Create service information advertising folders for the field staff.