Customer Service Reprsentative

Packaging Corporation of America • Wallula, WA

268d • $44,800 - $56,000

About The Position

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. We are currently seeking a highly motivated individual to join our team as a full-time entry-level Customer Service Representative. This role is more than just your typical customer service position - it involves working closely with both large customers and corporate clients as a vital extension of their team. At PCA, we value the strong relationships we create and the exceptional service we provide. We are in search of more than just employees; we seek partners who are dedicated to making a positive difference and taking ownership of their contributions. Our philosophy centers around empowering our team members to think creatively, take initiative, and have a significant impact on both our customers and the overall success of our company.

Requirements

• High school diploma or equivalent.
• Recent two-year stable work history.
• One to three years stable work history in an administrative or customer service role.
• A strong sense of ownership and a proactive approach to problem-solving.
• Exceptional communication and interpersonal skills.
• A passion for customer satisfaction and building strong relationships.
• A strong working knowledge of computer systems with experience in Microsoft Excel and Outlook.
• The ability to work independently and thrive in a fast-paced environment while maintaining attention to detail and accuracy.
• Strong organizational skills with the capability to manage multiple priorities and deadlines effectively.
• Ability to adapt to changing priorities.

Nice To Haves

• College degree or some college courses.
• Packaging and/or manufacturing customer service experience.
• Experience handling customer orders on an order entry system and maintaining/building strong positive customer-business relationships.
• Knowledge of web-based computer systems and proficient in Excel.

Responsibilities

• Acting as the primary point of contact for customer inquiries via phone, email, and chat.
• Providing accurate and timely information regarding orders, deliveries, and order statuses.
• Processing customer orders and managing any changes or cancellations as needed.
• Assisting customers in troubleshooting product-related issues and providing effective solutions.
• Proactively identifying and addressing customer needs and challenges.
• Building strong, lasting relationships with customers.
• Working independently to resolve complex issues and find creative solutions.
• Collaborating with the sales and production teams to ensure the continuous improvement of our customer experience.
• Maintaining a thorough understanding of our product offerings to provide insightful recommendations to customers.
• Maintaining organized customer files.
• Efficiently managing customer inventory.
• Assist others in the department as needed when time permits.
• Perform other duties and responsibilities as assigned.

Benefits

• Overtime eligible position: OT after 40 hours worked.
• 401k.
• Gainshare program.
• Paid vacation, sick time and holidays.
• Medical, dental, vision.
• Life and accidental death and dismemberment insurance.
• Short and long-term disability.
• Education aid.
• Stipends for both safety shoes and glasses.
• Stipend for fitness memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED