Customer Service Representatives- Remote
About The Position
In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive: Competitive rate of $14/hour Medical, dental and vision benefits Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) Additional pay incentives as well as monthly rewards & recognition programs Advancement opportunities - 80% of our frontline leaders have been promoted from within Employee Discounts EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Requirements
- Excellent verbal and written communication skills and are a strong multitasker
- Strong attention to detail
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- High school diploma or equivalent
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
- Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
- Productive, quiet and distraction-free, secure place to work.
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
Responsibilities
- handle maintenance, collection and liquidation activities for an assigned portfolio of accounts
- handling a variety of customer inquiries
- analyzing payment history/notes
- communicating statuses to customers
Benefits
- Medical, dental and vision benefits
- Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
- Additional pay incentives as well as monthly rewards & recognition programs
- Advancement opportunities - 80% of our frontline leaders have been promoted from within
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
