Customer Service Representatives- Financial

SutherlandTulsa, OK
1dOnsite

About The Position

Ready to make a real impact in the world of finance? This job is onsite in our Tulsa, OK office. At Sutherland, we’re looking for enthusiastic, people-focused professionals to join our dynamic financial services team. If you thrive in a fast-paced environment, love solving problems, and enjoy connecting with customers, this is your chance to shine. Join us in delivering exceptional support, building meaningful relationships, and being part of a team that’s as committed to your growth as you are. Apply today and let’s grow together! Join Us.

Requirements

  • High school diploma or GED
  • At least one year of call center experience
  • At least one year of customer service experience
  • Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Computer navigation and operation skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment

Responsibilities

  • Provide customer support by phone, email or instant message to consumers.
  • Serves as primary contact for inbound customer issues.
  • Escalate more technical product-related issues to proper product support department.
  • Process a high volume of consumer inquiries about banking products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoot customer issues, identifies root cause of the issue and uses tools and resources to determine how to resolve the customer issues.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
  • Track and document inbound support requests and ensures proper notation of customer issues.
  • Update customer information and ensures accurate entry of contact information.
  • Meet standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced peers.
  • Other related duties assigned as needed.

Benefits

  • Competitive pay, generous flexible vacation policy, and 401k
  • Paid training, coaching, development and career planning
  • Medical, dental, and vision benefits; EAP, health and wellness programs, and more
  • Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
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