Customer Service Representatives - Evening and Overnight Schedules Starting at $21/hourly

Early Career-posted 4 months ago
$43,960 - $57,340/Yr
Full-time • Entry Level
Remote • Florence, KY
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A Dynamic and Exciting Opportunity to support our Elite clients! Train onsite/ Home Office Program. This position requires you to complete training onsite at 4600 Houston Road, Florence KY. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. We are currently hiring for Evening and Overnight Schedules.

  • Assist with evaluating and resolving service inquiries from clients across different platforms.
  • Effectively use various computer systems to complete assigned tasks and address account inquiries.
  • Develop and maintain working knowledge specific groups of Citi products and services.
  • Analyze and identify potential risks and identify solutions that meet client needs.
  • Complete assigned tasks in an accurate and efficient manner.
  • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations.
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
  • 2-4 years' work experience in a related role.
  • Proficient in Microsoft Office and Windows Operating Systems.
  • Demonstrated experience solving customer service inquiries.
  • Effective verbal and written communication skills.
  • Ability to work in a fast pace environment.
  • Excellent technical and data entry skills, including the utilization of a 10-key touchpad.
  • Proven ability to navigate multiple systems and customer service platforms concurrently.
  • Competitive rates start at $20/hr.
  • Day 1 Health Benefits.
  • Onsite Fitness Center.
  • Onsite Medical facility.
  • Flexible Work Strategies.
  • Collaborative team environment.
  • 401(k) match.
  • Tuition Reimbursement.
  • Career Development opportunities.
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