Customer Service Representative

Shield California Health • CA

106d • $20 - $21

About The Position

Shield HealthCare is looking for a Customer Service Representative in our Fresno, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Fresno, CA.

Requirements

• 2+ years customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross-sell to meet customer needs

Benefits

• $20-21/hour
• Medical, Dental, and Vision
• 401(k) with Company Match
• Sick and Vacation Days
• Flexible Spending Account
• Life & Disability Insurance
• Education Assistance
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level