customer service representative

Randstad • Duluth, GA

399d • $60,000 - $65,000

About The Position

The Customer Service Representative role at Randstad US is a permanent position based in Duluth, Georgia, focused on providing exceptional customer support in an energy equipment and solutions firm. The representative will be responsible for managing customer orders, ensuring accuracy and timely delivery, and addressing customer inquiries effectively. This position requires strong organizational skills and excellent written communication abilities, as it involves collaboration with various internal teams to resolve issues and enhance customer satisfaction.

Requirements

• 3 years of experience in customer service or related field.
• Strong written communication skills.
• Excellent organizational skills.
• Proficiency in Customer Relationship Management (CRM) software.

Responsibilities

• Input customer orders and process them in software.
• Support customers with general inquiries on orders.
• Respond in a timely manner to adjustments, lead times, and order status.
• Answer any billing or invoicing questions.
• Uncover errors in the order entry system and resolve as necessary.
• Collaborate with internal stakeholders such as Sales, Operations, Logistics, and Planning.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED