About the position
The Customer Service Representative, Industrial Products is responsible for delivering the world-class service our industrial customers have come to expect. The ideal candidate will be a self-starter who gladly takes the initiative to accomplish the tasks at hand. Davlyn Group is a fast-growing, privately owned technical textile company based in Spring City, PA, just outside of Philadelphia, with additional locations in Norristown, PA and Independence, VA. Through our Amatex, Darco Southern, Davlyn Manufacturing, and Norfab businesses, our products and engineering services are used by thousands of customers in over 50 countries to help keep heat in its place, improve safety, and increase productivity. DGH is a leading manufacturer of technical textiles, fabrics and yarns used in the appliance industry, industrial markets, and personal protective equipment (PPE).
Responsibilities
- Processing and maintaining customer orders in the Sage / MAS system
- Responding to existing customers for price, availability, part number lookup, order status, proof of delivery and delivery tracking information
- Scheduling orders to meet our customer needs while balancing our manufacturing capabilities
- Updating CRM (Pipedrive) with customer RFQ’s and quotes, distribution of documents and maintaining customer order files
Requirements
- Strong communication skills (written/verbal)
- Attention to detail for accurate order entry
- Ability to multitask in a fast-paced environment
- Comfortable with Microsoft Office 365 (Outlook, Word, Excel, Teams)
- Experience with CRM (Pipedrive), a plus
- Experience with Sage or MAS, a plus
- High School Graduate or equivalent
- 2 or 4-year degree, a plus
- Prior experience in a customer service role or a related field, a plus
