Customer Service Representative

THE RITESCREEN COMPANY LLC • Export, PA

78d

About The Position

RiteScreen, the industry leader in window and door screen solutions, is seeking a Customer Service Representative to join our exceptional team in Export, PA. This is not your typical CSR role — this position supports some of our largest and most strategic clients and plays a key role in driving data-driven decisions, cross-functional collaboration, and continuous improvement initiatives. If you’re a polished professional who thrives on problem-solving, building strong relationships, and delivering service that wows, we’d love to meet you.

Requirements

• 3–5+ years of customer service experience, ideally in a B2B or manufacturing environment
• Proven ability to balance client satisfaction with business goals
• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting
• Excellent communication and problem-solving abilities
• Confidence in managing escalated issues with professionalism and tact
• Comfort collaborating across departments to deliver exceptional results
• A continuous improvement mindset and commitment to excellence

Responsibilities

• Managing complex customer orders and inquiries with accuracy and professionalism
• Serving as the go-to point of contact for key accounts and high-touch clients
• Using data and reports to uncover trends, forecast needs, and recommend improvements
• Supporting leadership with customer and sales analytics that drive smart decision-making
• Coordinating projects across multiple departments to ensure seamless execution
• Mentoring team members and promoting best practices in customer engagement
• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

Benefits

• Competitive compensation
• Professional growth opportunities
• A culture that balances performance with pride in our work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees