Customer Service Representative

CABLESOUTH MEDIA III LLC • Metairie, LA

120d

About The Position

Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence.

Requirements

• High School Diploma or equivalent required.
• 2+ years of customer service experience preferred.

Responsibilities

• Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints.
• Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.
• Maintains close contact with customers to give updates on progress toward resolution of billing issues.
• Ensures that appropriate changes were made to resolve customers' billing problems.
• Refers unresolved customer billing issues to designated departments for further investigation.
• Uses business software to process voids, credits, cancellations, changes, and payments.
• Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken.

What This Job Offers

• Education Level: High school or GED