The position involves providing superior customer service and quality technical content through incoming telephone calls in a fast-paced, automated, high-volume contact center environment. Representatives are expected to handle an average of 40-50 calls per day, focusing on phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage. The role also includes cross-selling coverage to enhance accounts and requires ownership and timeliness in managing agent requests efficiently and professionally. Representatives must navigate multiple systems and applications to research, analyze, and resolve agent inquiries, while maintaining a positive phone experience. Additionally, the position requires learning the basic concepts of personal lines insurance principles and Chubb products, such as home, auto, valuable articles/collectibles, and flood insurance. Collaboration with team members and business partners is essential to ensure a quality experience for agents. The role demands the ability to work 40 hours a week on a scheduled shift between 8 am and 7 pm EST, with the possibility of overtime as needed. Representatives may also be assigned additional tasks and projects as required.