Customer Service Representative

Kirby • Chesapeake, VA

79d

About The Position

Marine Systems, Inc is hiring a Customer Service Representative for their Chesapeake, VA location. The role involves processing customer requests, managing orders, and ensuring customer satisfaction through effective communication and problem-solving.

Requirements

• Sales knowledge.
• Knowledge of Microsoft Office and Oracle.
• Excellent interpersonal and communication skills.
• Requires a high school diploma or equivalent.
• 0 - 3 years of experience in the field or related area.

Responsibilities

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed.
• Ascertains and verifies credit rating of customer and applies to quotation.
• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
• Computes price, discount, and shipping charges.
• Initiates purchase orders.
• Informs purchasing of the need to satisfy orders that are on back order and/or that require special handling.
• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Follows up on orders to ensure delivery by specified dates.
• Recommends type of packing or labeling needed on shipments.
• Resolves customer complaints within limits of authority.
• Enters ordered parts on sales orders and prints pick tickets for such orders.
• Pulls parts from the shelves using created pick tickets as per sales orders, where applicable.
• May perform warehouse duties, where applicable.
• Required to be on call for afterhours parts and service.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Water Transportation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees