Customer Service Representative

Wipro • Canfield, OH

377d

About The Position

The Inbound Customer Care Representative at Wipro is responsible for delivering exceptional customer service by answering inbound calls and addressing customer needs and concerns. This role requires effective questioning and listening skills to ensure high levels of customer satisfaction while managing multiple expectations in a fast-paced environment.

Requirements

• Excellent problem-solving skills.
• Ability to work effectively as part of a team or independently.
• Strong time-management and organizational skills.
• Exceptional verbal and written communication skills.
• Strong interpersonal and active-listening skills.

Responsibilities

• Answer inbound calls and provide customer service support.
• Utilize effective questioning and listening skills to determine customer needs and concerns.
• Ensure a high level of customer satisfaction through excellent service delivery.
• Handle account requests and inquiries appropriately.
• Manage multiple expectations in a fast-paced environment.

Benefits

• Competitive pay
• Day one benefits
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees