Customer Service Representative

Chestnut Health Systems-posted 3 months ago
$16 - $17/Yr
Full-time • Entry Level
Bloomington, IL
501-1,000 employees
Hospitals
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Excellent opportunity for an experienced Customer Service Representative who has compassion for those needing help, who takes professional satisfaction in supporting co-workers, and who thrives in an environment that involves a variety of tasks. Our Bloomington IL. location seeks a full-time Customer Service Representative. Position may require some weekend and evening hours.

  • Deliver exceptional customer service by adhering to Chestnut's behavioral standards and promoting its culture of service excellence.
  • Greet customers, provide directions, answer phone calls, and route calls appropriately.
  • Conduct patient interviews in person or by phone to collect demographic, financial, and other necessary information for billing and payer plan establishment.
  • Assist patients with fee-related inquiries, collect financial information, and copy identification and insurance cards to establish service fees.
  • Maintain knowledge of Chestnut's emergency procedures, monitor lobby/building occupancy, ensure client and visitor safety, and complete Incident Reports as needed.
  • Schedule appointments based on medical needs, gather medical concern information, determine need for nurse triage per red flag protocols, and coordinate triage when necessary.
  • Check patients in and out following department protocols.
  • Review EMR for follow-up appointments, update necessary information, and ensure completion of mandatory documentation, including consents, disclosures, and patient signatures.
  • Verify payer eligibility through approved websites/software for each appointment and update the EMR accordingly.
  • Receive and record payments according to prescribed procedures.
  • Scan and attach documents to the patient EMR and provide backup to medical records staff.
  • Participate in team, staff, QI, and development meetings, applying gained knowledge as appropriate.
  • Operate office equipment, including copiers, printers, scanners, and fax machines.
  • Maintain a clean, organized, and orderly work area.
  • Collaborate with team members, providing backup support as needed.
  • Promote the recovery model by demonstrating respect and courtesy to create a safe, welcoming environment.
  • Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer service.
  • Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client/patient information.
  • Perform other duties as assigned.
  • High school diploma or equivalent.
  • Strong customer service background.
  • Excellent telephone skills.
  • Knowledge of insurance policies and experience using an electronic health record with scheduling software desired.
  • General knowledge of standard office procedures and use of office equipment.
  • Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information.
  • Demonstrated ability to communicate clearly and professionally with a diverse population.
  • Ability to manage multiple tasks.
  • Basic keyboarding skills.
  • Experience using MS products.
  • Ability to commute among locations to perform assigned duties.
  • Valid driver's license, private auto insurance. Must be insurable.
  • 401k
  • health insurance
  • dental insurance
  • vision insurance
  • paid holidays
  • paid volunteer time
  • tuition reimbursement
  • flexible scheduling
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