Customer Service Representative

AmeriVet • Greenwich, CT

114d • $17 - $21

About The Position

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Requirements

• $17-21 per hour starting wage
• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented

Nice To Haves

• Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• One year of customer service representative experience
• Knowledge of veterinary medical terminology and procedures

Responsibilities

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system.
• Answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
• Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.
• Creates a good first and last impression on clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics.
• Provides administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Completes all tasks as assigned by the supervisor(s).

Benefits

• Tailored development programs, mentorship, and career pathing
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays
• A supportive, collaborative environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees