Customer Service Representative

Pivot Parking LLC • Wilmington, NC

90d

About The Position

The Parking Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers.

Requirements

• High school diploma or equivalent; additional education or training in customer service is preferred.
• Previous experience in customer service, hospitality, or retail environment is advantageous.
• Excellent interpersonal and communication skills, with the ability to interact effectively with diverse individuals.
• Strong problem-solving abilities and a customer-focused approach to service delivery.
• Familiarity with basic computer operations and proficiency in using point-of-sale systems or payment terminals.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.

Responsibilities

• Greet customers in a friendly and professional manner, providing assistance and guidance as they enter and exit parking facilities.
• Answer inquiries from customers regarding parking rates, payment options, parking regulations, and directions to specific locations.
• Assist customers with parking equipment, such as ticket dispensers, payment kiosks, and access gates.
• Address customer concerns, complaints, or disputes in a courteous and timely manner, striving to resolve issues to the customer's satisfaction.
• Handle escalated situations with tact and diplomacy, seeking assistance from management or security personnel as needed.
• Document customer feedback and complaints for further review and improvement of parking services.
• Provide information to customers regarding parking availability, event parking, shuttle services, and other relevant details.
• Distribute promotional materials, maps, or brochures to inform customers about parking facilities and amenities.
• Maintain a thorough understanding of parking policies, rates, and procedures to effectively communicate with customers.
• Proactively engage with customers to enhance their parking experience and address any potential issues or concerns.
• Solicit feedback from customers to identify areas for improvement and opportunities to enhance service delivery.
• Build rapport with repeat customers and regular patrons, fostering a positive and welcoming atmosphere.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 51-100 employees