Customer Service Representative

The Customer Service and Claims Representative position at Star Staffing in Napa, CA, is a temporary-to-hire role that offers an hourly rate of $21. This position is essential for supporting a local wine storage facility, where the representative will be responsible for a variety of tasks that ensure smooth operations and excellent customer service. The role requires a proactive approach to handling customer inquiries and claims, as well as managing daily orders and shipments. The working hours are Monday through Friday, from 9:30 AM to 5:30 PM, providing a structured schedule for employees. In this role, the representative will process daily orders and prepare shipments for club members, ensuring that all orders are fulfilled accurately and on time. Additionally, the representative will be responsible for processing claims related to shipments, which involves communicating effectively with customers and internal contacts to resolve any issues that may arise. The position also includes inventory management, generating shipping labels, and performing other related administrative tasks that support the overall efficiency of the wine storage facility. The ideal candidate will possess strong time management and organizational skills, allowing them to handle multiple tasks efficiently while maintaining a high level of customer service. With a focus on teamwork and communication, the representative will play a crucial role in enhancing the customer experience and ensuring that all operational processes run smoothly.