Customer Service Representative

Caliber Holdings • Martinsburg, WV

217d • $15 - $18

About The Position

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

Requirements

• 1+ years of experience within a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Work through competing priorities and adapt easily to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet and provide extraordinary customer service to internal and external customers.
• Monitor work volume scheduled for the center and recommend load level requests when necessary.
• Coordinate Rental Car/Tow companies to provide one-stop service to all customers.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

Benefits

• Immediately eligible for medical, dental and vision.
• Industry Comparable Pay - Paid weekly and eligible for overtime.
• Paid Vacation & Holidays - Begin accruing day 1.
• Career growth opportunities - We promote from within!
• A career for life - You'll gain hands-on experience within a production shop.

What This Job Offers

• Career Level: Entry Level
• Industry: Repair and Maintenance