Customer Service Representative

National Veterinary Associates • Daphne, AL

72d

About The Position

The position involves providing excellent and expeditious client experience, which includes greeting clients, responding to questions, processing incoming and outgoing patients, and handling payments. The role also requires answering phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Additionally, the position entails handling incoming and outgoing mail and e-mail, monitoring the client waiting area to ensure cleanliness, and documenting and maintaining client information, service data, and other pertinent information within practice management software. Complex matters are to be escalated to senior staff as needed.

Requirements

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to their questions.
• Process incoming and outgoing patients and handle payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Handle incoming and outgoing mail and e-mail.
• Monitor client waiting area for cleanliness.
• Document and maintain client information and service data in practice management software.
• Escalate complex matters to senior staff.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off (including sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services