Customer Service Representative

Regency Management Services • Glen Burnie, MD

133d • $15 - $15

About The Position

Join us as a Customer Service Representative and take the first step into a fulfilling career where your success truly matters. This is more than just a job — it’s a professional path filled with opportunity, growth, and genuine support every step of the way! In this dynamic role, you'll be at the heart of our customer experience. Whether assisting guests in person or over the phone, you’ll provide outstanding service with warmth, respect, and professionalism. We’re looking for Retail Office Associates who are confident multitaskers, quick learners, and skilled communicators with a strong sense of teamwork and a positive mindset. If you're a motivated individual who thrives in fast-paced environments and is passionate about helping others, you'll feel right at home with us. From accurately processing orders and handling payments to offering helpful solutions and ensuring a smooth, friendly experience for every customer, your role is essential to our continued success.

Requirements

• High School diploma or GED
• Strong business acumen and excellent communication skills
• Proficiency with Microsoft Outlook, Word, Excel, and general computer literacy
• Solid math and cash-handling abilities
• Excellent interpersonal and problem-solving skills
• Sound judgment and the ability to resolve issues with professionalism and empathy
• Ability to lift/move up to 25 pounds regularly

Nice To Haves

• Bilingual candidates are a plus!

Responsibilities

• Accurately enter customer orders into the system
• Process payments and maintain accurate account records
• Handle cash and legal tenders responsibly and securely
• Prepare daily deposits following company policies
• Answer calls and assist customers with professionalism and care
• Schedule deliveries to suit customer needs and company guidelines
• Maintain communication with customers about order status
• Work daily reports and assist in keeping accurate records
• Help maintain the showroom with tagging, displays, and upkeep
• Support the Office Manager and other team members as needed

Benefits

• Recognition and reward programs
• Generous employee discounts
• A supportive team environment and room for advancement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED