Mley Holdings-posted about 1 year ago
$36,400 - $52,000/Yr
Full-time • Entry Level
Laredo, TX

The Customer Service Representative at Mley Holdings is responsible for managing customer interactions and ensuring clients receive exceptional support. This role emphasizes building long-term relationships with clients and acting as a trusted advisor to help them achieve their goals. The ideal candidate will be proactive, solutions-oriented, and passionate about customer satisfaction.

  • Build long-lasting relationships with clients to foster success and satisfaction
  • Serve as the primary contact for client inquiries, providing timely and effective solutions
  • Learn product and service knowledge to assist customers in making informed decisions and closing sales orders confidently
  • Proactively resolve potential upcoming issues
  • Track feedback and share insights to enhance products, services, and client experiences
  • Conduct regular check-ins with customers to review progress, address concerns, and provide relevant updates if necessary
  • Excellent communication and interpersonal skills for engaging with diverse customer needs
  • Ability to manage multiple customer accounts while maintaining attention to detail
  • A proactive and solutions-oriented mindset
  • Previous experience in customer service, customer support, sales or related fields is a plus but not required
  • Ability to work well in a team environment, bringing energy and positivity to each interaction
  • On-the-job training
  • Professional development assistance
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