Customer Service Representative Orlando, Florida (FL) Full Time 1st Shift Company Description PFG Specialty is a family of premium, center of the plate processingpanies, dedicated to delivering the highest-quality products and services to discerning restaurants. Our skilled professionals source, process, and distribute the finest meat and seafood available. With facilities located in New England, Wisconsin, and Florida, the Specialtypanies offer the expertise of local craftspeople, backed by decades of experience in the foodservice industry. Job Description We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Purpose: Responsible for assisting all customers with order entries and any inquiries regarding thepany. In addition, responsible for keeping all customers satisfied and happy with thepany as their distributor and to amodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve thepany. Responsibilities may include, but not limited to: Input customer orders. Input customer credits. Input order and invoicing information accurately and in a timely manner. Assist customers with orders and problems. Contact vendors and requests samples for customers. Provide informative and professional assistance when working with the public, customers, vendors, and co-workers. Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary. Attend training and Customer Service meetings. Performs other related duties as assigned. Benefits Required Qualifications High School Diploma/GED or Equivalent At least 12 months customer service, call center and / or related area. Preferred Qualifications High School Diploma/GED or Equivalent Experience 1 - 3 years customer service, call center and / or related area within foodservice industry. Bi-lingual preferred (Spanish) Division PFG Specialty Job Category Sales Req Number 118744BR Address Line 1 2000 Premier Row State Florida Location Specialty-Bar Harbor Seafood (0230)
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Industry
Merchant Wholesalers, Nondurable Goods