Customer Service Representative

VCA Animal Hospital • Rohnert Park, CA

82d

About The Position

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable.

Responsibilities

• Warmly greeting clients in person or over the phone.
• Handling telephone calls, texts, emails, WOOFware and Teams messages.
• Managing patient check-ins, appointment scheduling, and confirmations.
• Explaining treatment plan fees and invoicing to clients.
• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offering alternate payment methods to clients.
• Managing patient records for appointments.
• Overseeing electronic medical records, reports, and correspondences.
• Ensuring appointments, medical records, and electronic payments are well-organized.
• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Making quality decisions to choose the most appropriate course of action.
• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
• Participating in webinars and other continuing education opportunities to expand your knowledge and skills.

Benefits

• competitive compensation
• comprehensive benefits package
• medical insurance
• dental insurance
• vision insurance
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

What This Job Offers

• Industry: Professional, Scientific, and Technical Services