Customer Service Representative

Cordova Collision Repair • Memphis, TN

427d • $35,360 - $43,680

About The Position

The Customer Service Representative is responsible for delivering exceptional service to customers in a timely and professional manner. This role involves answering calls, addressing customer inquiries, and acting as a liaison between customers and the operations team to ensure high-quality customer satisfaction.

Requirements

• High school diploma, GED, or equivalent work experience required.
• Minimum of one year of related work experience, preferably in a customer service role.
• Experience in the automotive industry is desired but not required.
• Comfortable using computers.

Responsibilities

• Greet all customers in a timely and professional manner, either on the phone or in person.
• Answer phone calls within 2 rings and relay messages to the appropriate recipient if necessary.
• Provide accurate answers to customer inquiries to the best of your ability.
• Maintain a positive and professional attitude towards all customers at all times.
• Assist customers in filling out information sheets with personal and insurance details.
• Enter customer information into the computer and notify the Estimator of waiting customers.
• Coordinate and communicate with Estimators regarding any tows called in by customers.
• Start and organize customer files, fill out tow sheets, and prepare documents for Estimators.
• Document and collect payments when vehicles are ready for delivery to customers.
• Organize the front office daily to ensure a presentable space for customers.
• Order necessary office supplies for employee use.
• Maintain a company calendar to ensure adequate Estimator availability for customer estimates.
• Contact rental providers to ensure readiness of rental cars for customers as needed.
• Stay calm and professional when dealing with customers in distress.

What This Job Offers

• Job Type: Full-time
• Industry: Repair and Maintenance
• Education Level: High school or GED