Customer Service Representative

THOS SOMERVILLE CO • East Hempfield Township, PA

71d

About The Position

The position involves a variety of administrative and customer service tasks aimed at supporting the branch operations. The individual will be responsible for answering incoming phone calls, distributing mail, processing billing for sales orders, and maintaining filing systems. Additionally, the role includes handling cash sales, reconciling cash drawers, and managing office supplies. The candidate will also provide administrative support to the branch manager and participate in annual physical inventories.

Requirements

• Problem solving skills
• Interpersonal/People skills
• Communication skills
• Listening skills
• Teamwork skills
• Time Management skills
• Prioritizing and organizing skills
• Customer service skills
• Multitasking abilities
• Dependability

Nice To Haves

• Knowledge of computer and systems
• Understanding of product and product application
• Operation of basic office equipment
• Basic math skills
• Proper phone and business etiquette
• Familiarity with company policies and procedures
• Awareness of company resources to assist customers

Responsibilities

• Answer and service incoming phone calls in a polite and courteous manner.
• Distribute all incoming mail.
• Process billing of all charge account sales orders.
• Conduct and maintain filing of all sales orders.
• Tender and process all cash sales with customers.
• Reconcile cash drawer and petty cash daily.
• Create cash deposits, electronically deposit checks, daily.
• Complete daily/monthly cash summaries. (Cash Balance Sheet)
• Process payments on customer’s accounts and report to A/R. (Branch Deposit Log)
• Conduct verification of daily cash and charge sales/credits processed using reports. (OERR)
• Work and maintain 'Paid in full, not shipped' job files.
• Maintain sales tax exemption file in accordance with Company policy.
• Order and maintain all office supplies within the monthly budget.
• Handle repair services for all copiers and any other office equipment.
• Process vendor returns per company/vendor policies.
• Provide ongoing administrative support to the branch manager.
• Participate in the preparation and execution of annual physical inventories.
• Work overtime as needed.
• Attend all branch and company structured meetings.
• Keep work area clean and organized.
• Display and promote teamwork.
• Maintain branch document retention in accordance with Company policy.
• Have working knowledge of company business system, email, phones and learning software.

What This Job Offers

• Number of Employees: 251-500 employees