Customer Service Representative
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About The Position
The position involves establishing and maintaining relationships with customers by effectively communicating and resolving issues. The individual will be responsible for order entry and maintenance for assigned accounts, ensuring that plant delivery schedules align with requested dates and resolving any conflicts that may arise. The role requires tracking and communicating any changes and potential service issues to customers, as well as confirming orders, changes, and cancellations to both customers and internal team members. Additionally, the position involves informing sales and operations of any unresolved service issues and recommending corrective actions as necessary. The individual will review orders post-shipment for billing accuracy and manage the issuance of credits, return authorizations, and pallet returns. They will also review inventory usage on stocked items, identify discrepancies, and communicate items that have not tracked to plan. Ensuring customer complaints are resolved satisfactorily, the individual will communicate with various teams including Planners, Sales Representatives, and Plant Management as needed. The role includes preparing necessary reports for Plant Management and customers, processing plant claims, and filing customer paperwork in a timely manner. Other duties may be assigned as necessary.
