Customer Service Representative

About the position

A Customer Service position is available in Tualatin at Milgard Windows and Doors. MITER Brands is a family of leading window and door brands united by our passion for quality and driven by the relentless pursuit of 100%. At MITER Brands, we're reframing what's possible - for our team, our customers, and communities across America.

Responsibilities

• Provide quality customer service and customer care in support for Milgard customer base.
• Process and review service requests in a timely fashion.
• Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
• Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.
• Schedule Service Techs to perform warranty and service repairs.

Requirements

• Minimum of one (1) year experience in customer service utilizing an enterprise system, preferably in a manufacturing environment.
• Previous window sales and/or customer service preferred.
• High School diploma required, some college preferred.
• Read, write and understand the English language.
• Work independently, at times under pressure.
• Sense of urgency, meeting of deadlines.
• Excellent customer service skills.
• Computer literacy and ability to learn new computer software programs.
• Strong organizational skills with attention to detail.

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic