Customer Service Representative

Mosquito Authority/Pest Authority - CWVC • Richmond, VA

291d

About The Position

Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you! As a Customer Service Representative at Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services. If you’re committed to excellent customer service and enjoy helping others, this is a great opportunity for you!

Requirements

• High School graduate / GED
• Strong communication skills - verbal and written
• Proficiency with all Microsoft Office platforms

Responsibilities

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Answer customer calls and provide general information regarding product pricing, availability, and order details.
• Responsible for achieving an acceptable conversion rate of inbound prospective customer call to customers.
• Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers.
• Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours.

Benefits

• Bonus based on performance
• Company parties
• Free food & snacks
• Training & development
• Paid training
• Competitive compensation
• Healthy approach to work/life balance

What This Job Offers

• Education Level: High school or GED