Customer Service Representative

A. Duie Pyle • Westampton, NJ

157d

About The Position

As a Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax and e-mail to provide information in response to general inquiries, resolving issues, and handling requests.

Requirements

• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Nice To Haves

• Minimum 1 year of prior customer service experience

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with 'My Pyle' registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, 'Make Busy' %, Contacts per Hour)

Benefits

• Medical, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Wellness Program for yearly benefits discount
• Paid Vacation and Personal Time
• 401(k) with Company match
• Weekly pay via Direct Deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Number of Employees: 1,001-5,000 employees