Customer Service Representative

Graybar-posted 3 months ago

Full-time • Entry Level

Grand Rapids, MI

5,001-10,000 employees

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Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Ensure every customer experience is top notch in quality
Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
Take an active role in selling Graybar goods and services on inbound calls
Provide support on product selection and application
Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Strong communication skills
Ability to handle a variety of customer situations with enthusiasm and tact
Some retail or counter sales experience preferred
High School education
2 year or 4 year degree preferred

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage for you and options for your family
Flexible Spending Accounts
Disability Benefits at no cost to you
Profit Sharing Plans
401(k) Savings Plan with company match
Paid Vacation & Sick Days
Paid Holidays throughout the year
Paid Wellness Day
Community Time Off
Predictable Work Schedules
Employee Recognition Program
Educational Reimbursement and Career Development Programs

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