Customer Service Representative

Royal Bank of Canada • Martinsburg, WV

277d

About The Position

The Customer Service Representative provides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. This role assists customers with routine service requests and identifies and acts on referral opportunities for new products by recognizing customer needs.

Requirements

• High school diploma or equivalent.
• 1-2 years of retail/customer service experience, with sales experience preferred.
• Displays professional dress and demeanor.
• Personal computer proficiency.
• Cash handling experience preferred.

Nice To Haves

• Knowledge of (or ability to learn) the bank's operating systems, policies and procedures.
• Excellent customer service and sales skills.
• Excellent oral communication and listening skills.

Responsibilities

• Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments.
• Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers' financial needs.
• Maintains and balances a working cash supply.
• Displays a positive and professional attitude at all times.
• Maintains current knowledge of bank products and services.
• Works closely with manager and branch team to generate new business.
• Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
• Actively participates in branch campaigns and incentives.
• Completes all training within predetermined time limits.
• Adheres to all bank regulatory, audit, and compliance policies and procedures.

Benefits

• Competitive mortgages, home equity lines of credit, consumer and business loans, and trust and wealth management for individuals, families and businesses.
• Community Hero Checking for current and retired military personnel, firefighters, police officers, medical professionals and teachers.

What This Job Offers

• Job Type: Part-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED