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American First Finance - Coppell, TX

posted about 1 month ago

Full-time - Entry Level
Coppell, TX
Rental and Leasing Services

About the position

The Customer Service Representative at American First Finance serves as the primary contact for merchant partners, assisting them with day-to-day operations related to financial solutions. This role focuses on delivering exceptional customer service, troubleshooting issues, and guiding merchants through the application and funding processes. The position emphasizes a commitment to the company's core values and aims to foster personal and organizational success.

Responsibilities

  • Assist merchants with questions regarding the merchant portal, troubleshooting, application assistance, and overall support during the sale finalization via telephone or chat support.
  • Provide assistance to customers regarding application processes, troubleshooting, and support during the finalization of the sale via telephone or chat support.
  • Facilitate the underwriting process by guiding merchants on using the portal and reviewing customer information for decisions and funding processes.
  • Maintain up-to-date knowledge of regulations and compliance codes relevant to American First Finance's operations.
  • Participate in training on applicable laws, customer privacy laws, and HR protocols for reporting non-compliance.

Requirements

  • Bilingual in English and Spanish is a plus.
  • Typing skills with proper grammar are essential.
  • Experience with strict adherence to company collections policies is required.
  • Polite, professional, and courteous communication skills are necessary.
  • Customer Service or Merchant Service experience is preferred.
  • An Associate degree or higher is preferred.
  • Reliable and predictable attendance is required.

Nice-to-haves

  • Experience in customer service or merchant service roles is a plus.
  • Bilingual skills in Spanish are advantageous.

Benefits

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunities for advancement
  • Paid time off
  • Vision insurance
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