Customer Service Representative

Agilent Technologies • Wilmington, DE

279d • $28 - $44

About The Position

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Agilent Technologies is seeking a dynamic and detail-oriented Customer Service Representative to join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond. You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery, resolve complex issues, and contribute to process improvements.

Requirements

• Bachelor's or Master's Degree (or equivalent experience).
• Minimum of 2 years' relevant experience in a customer service, sales support, or operations role.
• General proficiency in customer relationship tools, ERP systems, and internal procedures.
• Strong communication and problem-solving skills.
• Experience working in an international business environment is a plus.
• Ability to communicate in French is a plus.

Responsibilities

• Provide pre-sales and/or post-sales consulting to customers regarding order fulfillment, service requests, product returns or changes, invoicing, contract issues, and more.
• Manage and coordinate the complete customer experience lifecycle—from order to installation—ensuring compliance with company policies, financial regulations, and international requirements.
• Handle and resolve customer service issues for complex, multi-country, or multi-regional accounts.
• Act as a central communication point between customers and internal departments such as Sales, Manufacturing, Logistics, and Service Delivery.
• Influence production schedules, shipping logistics, and pricing adjustments when necessary to meet customer needs.
• Identify and follow up on potential business opportunities through customer interaction and feedback.
• Manage country, regional, or multi-country projects and ensure timely and efficient execution.
• May require multilingual communication skills depending on customer regions.

Benefits

• Full-time equivalent pay range for this position is $28.25 - $44.14/hr plus eligibility for bonus, stock and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree