Customer Service Representative

Harcros Chemicals • Powder Springs, GA

301d

About The Position

At Harcros Chemicals Inc., an employee-owned company with a rich legacy in specialty chemical manufacturing and distribution, we're continuously expanding. With 2 manufacturing plants and 27 distribution facilities across 20 states, we're seeking a dedicated Customer Service Rep professional to join our team to assist with opportunities. Reporting to the Office Manager, this role will be responsible for being the first line of contact for Harcros Chemicals. This may include email, mail, telephone, or in person by internal and external customers.

Requirements

• High school Diploma or General Education Degree.
• 1-3 years related experience and/or training.
• CRM experience preferred.
• And/Or equivalent combination of education and experience.

Responsibilities

• Handle a large volume of emails, phone calls and sales order processing.
• Act as the liaison between customers and internal & external associates.
• Process orders for material or merchandise received from customers.
• Interact with customers & suppliers via email, phone call, and web portal.
• Participate in general office duties such as filing, ordering office supplies, sorting and delivering mail, and more.
• Enter orders into computer, check inventory levels, generate shipping papers, and check customer credit.
• Maintain constant communication with customers regarding their order status.
• Serve as the point of contact for external & internal departments such as customers, suppliers, warehouse, shipping & freight carriers.
• Check orders for accuracy and gather & attach required additional documentation.
• Prepare & process invoices, issue credit memos, and assist Credit Dept. by checking customer payment status.
• Process vendor invoices, freight bills, product returns, freight claims, and corrected billings.
• Maintain signature file of additional forms for customer order release.
• Schedule production of product as necessary.
• Coordinate shipments to other branch facilities and customers.
• Perform other duties as assigned.

Benefits

• 100% Employee-Owned
• Employee Stock Ownership Plan (ESOP)
• Profit Share Program
• Safe Harbor Contribution
• 401(k) Match
• Medical, Vision & Dental Insurance Coverage
• Employer Paid Life Insurance
• Parental Leave
• Employer Paid Accidental Death & Dismemberment
• Employer Paid Short Term & Long-Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED